Professional Work Qualifications:

• 20-years work experience in the administrative field.

• Supporting executive administrative supporting Dallas area companies (hi-tech, education, outsourcing, telecommunications, and the food industry).

• Attended yearly technology and administrative training and seminars.

 

Professional Administrative Associations:

• International Association of Administrative Professionals (IAAP), formally known as the Professional Secretaries International (PSI)

• T-L Division of IAAP - Texas Louisiana Division. Assisted with Membership and Newsletter Committees.

• National Association of Executive Secretaries and Administrative Assistants (NAESAA)

• American Business Women’s Association (ABWA) This association includes the Dallas Area Council of ABWA, The Career Connection, the formation of ABWA Express Network. I was the Webmaster and Newsletter Editor.

• Business and Professional Women (BPW)

• International Association of Virtual Office Assistants (IAVOA)

• International Virtual Assistants Association (IVAA)

• Texas VA's - A Dallas/Ft. Worth Virtual Assistants group

• Women of Vision International (WOVI)

 

Professional Leadership Roles:

• IAAP Executive Board - President two consecutive years, 1st Vice President, and Secretary

• IAAP Chairman - Programs, Board Retreats, Special Events, Member Directory, and Administrative Seminars

• AWC V.P. Finance/Treasurer

• IAAP  and ABWA Media roles - Webmaster, Newsletter Editor, Intranet Editor, Brochure, and Publicity

• IAAP Voting Delegate - District and International Conventions

 

Professional Business Associations:

• Allen Chamber of Commerce

• North Dallas Chamber of Commerce

• Richardson Chamber of Commerce

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Virtual Administrative Support

• Designed and implemented training process.

• Designed and implemented assessment surveys.

• Conduced Internet research.

• Generated spreadsheets for ongoing projects.

• Prepared and implemented the action plans.

• Assisted with schedules, organizational charts, and PowerPoint presentations.

• Prepared medical dictation for medical offices.

 

Executive Administrative Assistant

• Proactively assisted with internal and external calls, appointments, and emails.

• Prepared department bulletins, course descriptions, proposals, and corporate presentations.

• Created and maintained organizational charts.

• Arranged domestic and international travel and prepared the itineraries.

• Created the Administrative Desk Manual for the office staff.

• Prepared corporate presentations and coordinated onsite and offsite client meetings.

• Arranged the onsite client meetings and assisted with dictation and prepared action items.

• Planned and coordinated the regional managers conferences.

• Implemented company processes and procedures for my department.

• Supervised office help with ongoing projects and proactively tracked status of work.

• Processed and tracked check requisitions, purchase orders, and expense vouchers.

• Conduced Internet research and generated spreadsheets for ongoing projects.

• Updated websites and Intranets with monthly local events, regional meeting, and organizational charts.

• Generated admin home page with handy information and company links for office staff.

• Designed and implemented database for tracking and recruiting applicants to entrepreneurial program.

• Designed and maintained database for archive system of job listings and employer files.

• Facilitated new pilot program by streamlining the new hire process.

• Prepared marketing brochures for national trade shows.

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Training Administrator

Human Resources and Training Departments

• Beta tested Oracle software for the FAB certification records.

• Designed and maintained tracking process for the 2000 certification records and research library.

• Assisted with queries and audits pertaining to ISO 9001 and ISO 9009 quality assurance programs.

• Designed and maintained certification records for five FAB departments.

• Facilitated corporate management meetings, team-building programs, orientation, and training.

• Designed and launched an extensive database for issuing of 1300 company lockers.

 

Area Service Team Manager

Non-Profit Agencies

• Designed marketing brochures, proposals, regional directory and monthly newsletter.

• Prepared budget accounts, tracked volunteer training, and resolved personnel complaints.

• Supervised yearly membership drives and interviewed prospective leaders.

• Responsible for the large membership increases in the Dallas Metroplex.

• Coordinated staff meetings, bulletins, community services workshops, summer day camps, and annual parties.

• Created and implemented processes and procedures.

• Worked as a liaison between Executive Staff and the leaders from the Dallas Metroplex.

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Awards Received

• Selected Division Secretary of the Year and Secretary of the Year for providing leadership to administrative professionals.

• Coordinated media events for non profit agencies and received Volunteer of the Year.

• Spearheaded the employee recognition awards.

• Established and implemented ISO Quality Assurance database systems.

• Planned and coordinated company meetings and events.

 

Skills Summary

• Microsoft: Word, Excel, Access, PowerPoint, Outlook, Visio, and OrgPlus

• Graphic/Financial/HR: Adobe Photoshop, Print Shop, ERS, ECAT, XMS, Quicken, SAP, and Resumix

• Management: Lotus Organizer, Lotus Notes, Oracle DBA, Oracle Discover, Star Team, and Transcription

• Web: Internet, Intranet, Netscape, Dreamweaver, HTML, Flash, and FrontPage

 

Education

A.A.S. Office Administration, Collin County Community College, Plano, TX, 1997

Maintained GPA of 3.75 or higher while excelling in these areas:

          Advanced Office Systems         Business Correspondence          Desktop Publishing

            Records Management              Office Transcription            Multimedia/E-Commerce

Collin County Community College earned extra administrative certificates in Office Support, Word Processing, Accounting, Medical Office Support, Medical Administrative Assistant, and Medical Transcription

Virtual Assistance University (VAU) – Benchmark For VA Training 2002

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